Exam 220-602: CompTIA A+ IT Technician

The CompTIA A+ 220-602 exam is targeted for individuals who work or intend to work in a mobile or corporate technical environment with a high level of face-to-face client interaction. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC technician, etc. Ideally, the CompTIA A+ 220-602 candidate has already passed the CompTIA A+ Essentials examination.

Number of Questions	90
Exam Format	Linear format; computer-based test (CBT)
Exam Duration	90 minutes
Minimum Passing Score (scale of 100-900)	700

Domain	Weight
1.0 Personal Computer Components	18%
2.0 Laptop and Portable Devices	9%
3.0 Operating Systems	20%
4.0 Printers and Scanners	14%
5.0 Networks	11%
6.0 Security	8%
7.0 Safety and Environmental Issues	5%
8.0 Communication and Professionalism	15%
Total	100%

1.0 Personal Computer Components

1.1 Install, configure, optimize and upgrade personal computer components
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components
1.3 Perform preventive maintenance of personal computer components

2.0 Laptop and Portable Devices

2.1 Identify fundamental principles of using laptops and portable devices
2.2 Install, configure, optimize and upgrade laptops and portable devices
2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices

3.0 Operating Systems

3.1 Identify the fundamental principles of operating systems
3.2 Install, configure, optimize and upgrade operating systems – references to upgrading from Windows 95 and NT may be made
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems
3.4 Perform preventive maintenance for operating systems

4.0 Printers and Scanners

4.1 Identify the fundamental principles of using printers and scanners
4.2 Install, configure, optimize and upgrade printers and scanners
4.3 Identify tools and diagnostic procedures to troubleshoot printers and scanners
4.4 Perform preventive maintenance of printers and scanners

5.0 Networks

5.1 Identify the fundamental principles of networks
5.2 Install, configure, optimize and upgrade networks
5.3 Use tools and diagnostic procedures to troubleshoot network problems
5.4 Perform preventive maintenance of networks including securing and protecting networkcabling

6.0 Security

6.1 Identify the fundamentals and principles of security
6.2 Install, configure, upgrade and optimize security
6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security
6.4 Perform preventive maintenance for security

7.0 Safety and Environmental Issues

7.1 Identify potential hazards and proper safety procedures including power supply, display devices and environment (e.g. trip, liquid, situational, atmospheric hazards and highvoltage and moving equipment)

8.0 Communication and Professionalism

8.1 Use good communication skills including listening and tact / discretion, whencommunicating with customers and colleagues
8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers’ proper